Return Policy

A. Perishable items, including food or flowers, become ineligible for return once they depart the farm or are dispatched.

B. Returns are solely permissible for in-person purchases that have not yet left the store.

C. In specific scenarios, partial refunds or re-shipping may be considered, contingent on circumstances such as items being in a condition other than their original, damaged, or missing parts not attributable to our error.

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Delayed or Absent Refunds

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A. (If Applicable) Following Mi Tierra del Guatu's approval of a refund, if 14 days have elapsed and you have not yet received the refund, please initiate a review of your bank account. Subsequently, contact your credit card company, as there may be a delay before the refund is officially reflected. It is common for there to be a processing duration before the refund is posted. If you have completed these steps and the refund is still not received, kindly reach out to us via email at mitierradelguatu@gmail.com or through our online customer support number: 787-642-0289.